Thank you for considering Paramount as your service center. We offer a variety of service for any machine. We enact top priority for our customers and the care we take that goes into each service we provide for our customers. Here are some things you can expect from us when we take in your machine for service:
1. A++ top priority service from trained and certified tech's
2. Quick and accurate turn around times
3. Expect that we go above and beyond for each machine
4. Standard 7 to 10 business day turn around times (parts dependent)
5. No matter the machine or age, if we are able to get parts, we can fix it
6. NO CUTTING OF CORNERS, each service is done right the FIRST TIME!
These standards are what we hold true to all of our staff expectations. Look below for what you need to bring when dropping off a machine for service:
For Sewing Only machines:
1. The Machine;
2. The power cord and foot control (we want to check your electrical connections, and especially for older machines we cannot guarantee we'll have the necessary style of cord and foot control in the store);
3. A presser foot and stitch plate that does a zig-zag stitch (to check the side-to-side motion of the needle bar);
4. A bobbin in the bobbin case wound with the thread you typically use (so we can balance your bobbin tension).
5. Leave all other accessories at home.
6. If you are having a specific problem please bring in samples of the problem.
For Embroidery Machines:
****All of the above, Plus:
1. The embroidery module
2. The embroidery presser foot
3. The embroidery bobbin case if your machine has one.
4. A hoop (either 4x4"-ish or 5x7"-ish).
5. If you are having a specific problem please bring in samples of the problem.
For Larger single needle, multi-needle, and long arms:
If unable to bring them in, We do house calls based on APT ONLY. Price's vary dependent on drive time, machine, and services needed. PLEASE CALL or EMAIL to setup.
For Miele Vacuums:
** Please note: We ONLY service MIELE Vacuums!**
1. Vacuum head
2. Power head
Interested in a Warranty that leaves you stress free of extra costs?
Check out the Platinum Service 3 year Plan
